Privacy Policy
Grape Leaf Express – Perrysburg**
Effective Date: 04/01/2026
Grape Leaf Express Perrysburg (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable laws and platform requirements. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, SMS services, email communications, and online ordering systems.
1. Information We Collect
We may collect the following categories of personal information:
a. Identifiers
* Name
* Email address
* Phone number
* Billing and delivery address
### b. Commercial Information
* Order details and purchase history
* Payment transaction details (processed securely by third-party providers)
### c. Internet & Device Information
* IP address
* Browser type and device information
* Website/app usage data
### d. Communications
* SMS messages, emails, and customer support inquiries
2. How We Use Your Information
We use your information for legitimate business purposes, including:
* Processing and fulfilling orders
* Providing customer service and support
* Sending transactional communications (order confirmations, receipts)
* Delivering marketing communications (with your consent)
* Improving website, app, and services
* Detecting and preventing fraud or security incidents
---
3. SMS Messaging Compliance
By providing your phone number, you expressly consent to receive SMS messages from Grape Leaf Express Perrysburg.
### Types of Messages:
* Order confirmations and updates
* Promotional and marketing messages
### Disclosures:
* Message frequency varies
* Message and data rates may apply
* Consent is not a condition of purchase
### Opt-Out & Help:
* Reply **STOP** to opt out at any time
* Reply **HELP** for assistance
### Data Use:
* We do **not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes**
* SMS data is used strictly for communication related to our services
4. Email Marketing Compliance
With your consent, we may send marketing emails including:
* Promotions and discounts
* Menu updates and announcements
You may unsubscribe at any time by:
* Clicking the **unsubscribe link** in emails
* Contacting us directly
We comply with applicable email marketing laws, including opt-out requirements.
5. Online Ordering & Payment Processing
Payments are processed securely through third-party providers, including systems integrated with Toast.
We do not store:
* Full credit/debit card numbers
* Sensitive payment authentication data
All payment data is handled in accordance with **PCI DSS (Payment Card Industry Data Security Standard)** requirements.
6. Sharing of Information
We do **not sell personal information**
We may share limited data with trusted third parties only as necessary to operate our business:
* Payment processors (e.g., Toast-integrated services)
* Delivery and ordering platforms
* Technology and hosting providers
All third parties are contractually obligated to protect your information.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
* Analyze traffic and usage
* Improve performance and user experience
* Support advertising and marketing efforts
You may disable cookies through your browser settings.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have rights to:
* Access personal data we hold about you
* Request correction or deletion of your data
* Opt out of marketing communications
To exercise your rights, contact us using the information below.
10. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and regulatory obligations
11. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.
13. Contact Information
Grape Leaf Express – Perrysburg
(419) 931-9944
